Toll Recovery Process
Motorists are required by law to pay the toll and any associated administration charges when they drive on a toll road. If you travel on a toll road without making an arrangement to pay the toll within 3 days, the toll recovery process will commence:
1. Toll Notice issued
A Toll Notice will be issued to the registered operator of the vehicle detected. The letter will request payment of the toll and either an administration charge (typically $10.00), or toll notice fee (typically $1.10) to recover the cost of collecting the toll in this manner. The lower toll notice fee applies if you pay the toll notice with a valid electronic tag account and tag number.
2. Final Toll Notice issued
If no action is taken to the first notice, a Final Toll Notice may be sent to the registered operator of the vehicle. The letter will request payment of the toll and an administration charge (typically $20.00) to recover the cost of collecting the toll in this manner.
3. Penalty Notice issued
A Penalty Notice may be sent to the registered operator if there is no response to the toll notice. The fine for non payment of a toll (including any administration charges) exceeds $160.00. Penalty Notices can also be issued directly, that is, before a Toll Notice is issued. For more information on Penalty Notices, visit www.sdro.nsw.gov.au.
4. Enforcement order issued
If the Penalty Notice is not settled in the time and manner specified, an Enforcement Order may be issued by the State Debt Recovery Office (SDRO). If this is not paid, the SDRO may instruct the Roads and Maritime Services to suspend or cancel your licence or registration. For more information on Enforcement Orders, visit www.sdro.nsw.gov.au.
Civil Debt Recovery
Motorway operators may refer outstanding tolls and administration fees to a debt collection agency. Additional fees may be payable when this occurs.
Legal action can also be commenced as part of the civil debt recovery process. Be aware that legal costs incurred by the motorway operator can be ordered against you if they are required to pursue the debt using this method.
Westlink M7 Motorway