Toll Recovery Process
Motorists are required by law to pay the toll and any associated administration charges when they drive on a toll road. If you travel on a toll road without making an arrangement to pay the toll within 3 days, the toll recovery process will commence:
1. Toll Notice issued
A Toll Notice may be issued to the registered operator of the vehicle detected. The letter will request payment of the toll and either an administration charge (typically $10.00), or toll notice fee (typically $1.10) to recover the cost of collecting the toll in this manner. The lower toll notice fee applies if you pay the toll notice with a valid electronic tag account and tag number.
Note: There is no legal requirement for a motorway to issue a Toll Notice. They are issued as a courtesy.
Tip: If you know the driver, it's easier to hand the toll notice to the driver to pay. If they don't pay, a second toll notice may be issued and you can formally nominate them by statutory declaration.
2. Final Toll Notice issued
If no action is taken to the first notice, a Final Toll Notice may be sent to the registered operator of the vehicle. The letter will request payment of the toll and an administration charge (typically $20.00) to recover the cost of collecting the toll in this manner.
3. Penalty Notice issued
A Penalty Notice may be sent to the registered operator of the vehicle if the toll is not paid in the time and manner permitted by the motorway. The fine for non payment of a toll exceeds $165.00.
As motorists have a legal obligation to pay their tolls, a Penalty Notice can be issued without a Toll Notice being sent. For more information on Penalty Notices, visit www.sdro.nsw.gov.au.
4. Enforcement order issued
If the Penalty Notice is not settled in the time and manner specified, an Enforcement Order may be issued by the State Debt Recovery Office (SDRO). If this is not paid, the SDRO may instruct the Roads and Maritime Services to suspend or cancel your licence or registration. For more information on Enforcement Orders, visit www.sdro.nsw.gov.au.
Civil Debt Recovery
Motorway operators may refer outstanding tolls and administration fees to a debt collection agency. Additional fees may be payable when this occurs.
Legal action can also be commenced as part of the civil debt recovery process. Be aware that legal costs incurred by the motorway operator can be ordered against you if they are required to pursue the debt using this method.
Westlink M7 Motorway